The following Booking
Conditions together with the General Information contained on this website
form the basis of your contract with Villas Today, Messrs Hunter / Park, Amberley,
Abbey Lane, Aslockton, Notts, United Kingdom, NG13 9AE . Please read them
carefully as they set out our respective rights and obligations. In these
Booking Conditions, 'you' and 'your' means all persons named on the booking
(including anyone who is added or substituted at a later date). 'We' and 'us'
means Villas Today. All bookings are made subject to these booking conditions:-.
1. Bookings can be made by completing the online booking
form and following the on-screen instructions or by contacting us direct by
telephone Once we have received your booking form and booking deposit, we
will, subject to availability, confirm your stay by issuing a confirmation
invoice by email. This invoice will be sent to the party leader. Please check
this invoice carefully as soon as you receive it. Contact us immediately if
any information which appears on the confirmation or any other document appears
to be incorrect or incomplete as it may not be possible to make changes later.
We regret we cannot accept any liability if we are not notified of any inaccuracies
in any document within 5 working days of our sending it out. Number of persons
Only those persons whose name appears on the Booking Form may use the property.
The number of persons (adults and children) must not exceed the number of
sleeping places indicated on the website. The substitution of persons during
the rental period is forbidden unless previously agreed. On arrival the you
must present your confirmation details as well as your passport or identity
card to us or our Agents.
1a. You can take possession of the villa from 3pm. on the
day of arrival, and you must vacate the villa by 10am. on the day of departure.
Any variations to these times are by approval by us or our Management Company.
2. In order to confirm your stay, a deposit of 25%
of the full payment (or full payment if booking within 56 days
of departure) must be paid at the time of booking. This deposit is not refundable
in the event of your cancellation or failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than
56 days prior to departure (or at the time of booking if this date has passed).
This date will be shown on the confirmation invoice. If you have not paid
in full and on time we reserve the right to treat your booking as cancelled
by you. In this case the cancellation charges set out in clause 6 below will
be payable.
2a You must pay a security deposit of (GBP)200.00
56 days before the start of your stay (or at the time of booking
if this date has passed). The cost of any damage to the property or to any
items in and/or at the property caused or any service charges incurred by
you or any member of your party (for example telephone calls) will be deducted
by us from the security deposit at the end of your stay. If no deductions
are required your security deposit will be refunded in full to you 14 days
after your departure from the property. If the security deposit is not sufficient
to cover any damage caused or service charges incurred by you, you will be
responsible for paying us any additional monies required immediately on request
from us.
3. A binding contract between us comes into existence when
the deposit payment is paid (see clause 2 above). If you cancel after paying
the deposit our normal cancellation charges will apply. This contract and
all matters arising out of it are governed by United Kingdom law. We both
agree that any dispute arising out of or connected with your holiday will
be dealt with by the Courts of United Kingdom.
4. We reserve the right to increase or decrease the prices
of accommodation at any time. The price of your stay will be confirmed at
the time of booking, subject to the correction of errors. We reserve the right
to correct errors in both advertised and confirmed prices. We will do so as
soon as we become aware of the error. Please note, changes and errors occasionally
occur. You must check the price of your stay at the time of booking.
5. Should you wish to make any changes to your confirmed
booking, you must notify us by email as soon as possible. Whilst we will endeavour
to assist, we cannot guarantee we will be able to meet any such requests.
Where we can, an amendment fee may be payable together with any costs incurred
by ourselves.
6. Should you need to cancel your stay after the contract
has begun (see clause 3 above), the party leader must immediately advise us
either by cancelling online or advising us in writing. Your notice of cancellation
will only be effective when we receive it in writing at our offices. As we
incur costs from the time we confirm your booking and may be unable to re-sell
your period of stay, the following cancellation charges will be payable. Where
the cancellation charge is shown as a percentage, this is calculated on the
basis of the total cost of the booking excluding amendment charges. Amendment
charges are not refundable in the event of cancellation. Period before start
of stay within which written/email notification of cancellation is received
by us.
Cancellation charges:-
more than 8 weeks deposit only
less than 8 weeks deposit + 20% of balance
less than 6 weeks deposit + 40% of balance
less than 4 weeks deposit + 60% of balance
less than 2 weeks deposit + 80% of balance
less than 1 weeks deposit + 100% of balance
Depending on the reason for cancellation, you may be able to reclaim these
cancellation charges (less any applicable excess) under the terms of any insurance
policy you may have. Claims must be made directly to the insurance company
concerned.
7. It is strongly recommended that you take out adequate
travel insurance. Please read your policy details carefully. It is your responsibility
to ensure that the insurance cover you purchase is adequate for your particular
needs.
8. Occasionally, we have to make changes to and correct errors
on our website descriptions and other details both before and after bookings
have been confirmed and cancel confirmed bookings. Whilst we always endeavour
to avoid changes and cancellations, we must reserve the right to do so. If
we have to make a significant change to or cancel your booking, we will tell
you as soon as possible. We will endeavour to offer you an alternative should
a significant change or cancellation occur. We regret we cannot pay any expenses,
costs or losses incurred by you as a result of any change or cancellation
Very rarely, we may be forced by "force majeure" (see clause 9) to change
or terminate your stay after departure but before the scheduled end of your
time away. This is extremely unlikely but if this situation does occur, we
regret we will be unable to make any refunds, pay you any compensation or
meet any costs or expenses you incur as a result.
9. We regret we cannot accept liability or pay any compensation
where the performance or prompt performance of our contractual obligations
is prevented or affected by or you otherwise suffer any damage or loss as
a result of "force majeure". In these Booking Conditions, "force majeure"
means any event which we or the supplier of the service(s) in question could
not, even with all due care, foresee or avoid. Such events may include war
or threat of war, riot, civil strife, actual or threatened terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our control.
10. Our Liability to you:-
(i). We promise to provide your accommodation with reasonable skill
and care. We do not accept responsibility if any death, personal injury, failure
or deficiency of your accommodation arrangements is not caused by any fault
of ours. When we talk about 'fault' above, this means failure by ourselves
to use reasonable skill and care in performing or providing the service in
question. Please note it is your responsibility to show that reasonable skill
and care has not been used if you wish to make a claim. We will not be responsible
for any injury, illness, death, loss (for example loss of enjoyment), damage,
expense, cost or other sum or claim of any description whatsoever which results
from any of the following: - (a) the fault of the person(s) affected or any
member(s) of their party or (b) the fault of a third party not connected with
the provision of your accommodation by us which we could not have predicted
or avoided or (c) an event or circumstance which could not have predicted
or avoided even after taking all reasonable care (see clause 9) In addition,
we will not be responsible where you do not enjoy your stay or suffer any
problems because of a reason you did not tell us about when you booked your
stay or where any problems you suffer did not result from any breach of our
contract or other fault of ourselves or any losses, expenses, costs or other
sum you have suffered relate to any business. Please note, we cannot accept
responsibility for any services that do not form part of our contract. This
includes, for example, any additional services or facilities any other supplier
agrees to provide for you.
(ii). The promises we make to you about the accommodation
we have agreed to provide or arrange as part of our contract - and the laws
and regulations of the country in which your claim or complaint occurred -
will be used as the basis for deciding whether the accommodation in question
had been properly provided. If the particular accommodation which gave rise
to the claim or complaint complied with local laws and regulations applicable
to those accommodation at the time, the accommodation will be treated as having
been properly provided. This will be the case even if the accommodation did
not comply with the laws and regulations of the UK which would have applied
had that accommodation been provided in the UK.
(iii). We limit the maximum amount we may have to pay you
for any and all claims or parts of claims which do not involve personal injury,
illness or death. Except where loss of and/or damage to luggage or personal
possessions is concerned or a lower limitation of liability applies to your
claim, the maximum amount we will have to pay you for such non personal injury
claims if we are found liable to you on any basis is twice the price (excluding
insurance premiums and amendment charges) paid by or on behalf of the person(s)
affected in total. This maximum amount will only be payable where everything
has gone wrong and you have not received any benefit at all from your stay.
*Where we are found liable for loss of and/or damage to any luggage or personal
possessions (including money), the maximum amount we will have to pay you
is £35 per person affected as you are assumed to have taken out adequate
insurance at the time of booking.
11.. In the unlikely event that you have any reason to complain
or experience any problems with your stay whilst away, you must immediately
inform us. Any verbal notification must be put in writing and given to us
as soon as possible. Until we know about a problem or complaint, we cannot
begin to resolve it. Most problems can be dealt with quickly. For all complaints
and claims which do not involve death, personal injury or illness, we regret
we cannot accept liability if you fail to notify the complaint or claim entirely
in accordance with this clause.
12 You accept responsibility for any damage or loss caused
by you or any member of your party. Full payment for any such damage or loss
must be paid direct to us at the time. If you fail to do so, you will be responsible
for meeting any legal costs we incur in full in recovering full payment from
you. We expect all clients to have consideration for other people. If in our
reasonable opinion or in the reasonable opinion of any other person in authority,
you or any member of your party behaves in such a way as to cause or be likely
to cause danger, upset or distress to any third party or damage to the property,
or in any way damage the reputation and/or goodwill of the Owner we are entitled,
without prior notice, to terminate the occupation of the person(s) concerned.
In this situation, the person(s) concerned will be required to leave the accommodation.
We will have no further responsibility toward such person(s). No refunds will
be made and we will not pay any expenses or costs incurred as a result of
the termination.
13 If you have any special request, you must advise us at
the time of booking and clearly note it in the extra information section of
the booking form. Although we will endeavour to meet any reasonable requests
we regret we cannot guarantee any request will be met. Failure to meet any
special request will not be a breach of contract on our part. We regret we
cannot accept any conditional bookings, i.e. any booking which is specified
to be conditional on the fulfilment of a particular request. All such bookings
will be treated as 'standard' bookings subject to the above provisions on
special requests. If you or any member of your party has any medical problem
or disability that may affect your stay, please tell us before you confirm
your booking so that we can advise as to the suitability of the chosen arrangements.
In any event, you must give us full details in writing at the time of booking.
If we reasonably feel unable to properly accommodate the particular needs
of the person concerned, we must reserve the right to decline their reservation
or, if full details are not given at the time of booking, cancel when we become
aware of these details.
14. It is your responsibility to ensure that you are in possession
of all necessary travel and health documents (including Passports and Visas
(where applicable) before departure. You must pay all costs incurred in obtaining
such documentation. If you or any member of your party is not a British citizen
or holds a non-British passport, you must check passport and visa requirements
with the Embassy or Consulate of the country(ies) to or through which you
are intending to travel.
15.
Please note, the information and prices shown on our website may have changed
by the time you come to book your stay. Whilst every effort is made to ensure
the accuracy of the website and prices at the time of requesting the booking,
regrettably errors do occasionally occur. You must therefore ensure you check
all details of your stay (including the price) on your booking acceptance.
16. Complaints procedure In the event of any problems you
must contact us immediately, plus you undertake to do your best to resolve
or minimise the problem in order to avoid any prejudices that could result.
you must immediately get in touch with us by telephone on the day of your
arrival, confirming your complaint in writing within 24 hours by e-mail.
You are obliged to give us the time necessary to resolve the problem. Should
there be no written complaint supplied as above specified and you leave the
accommodation prematurely and without an explicit authorisation by us, you
forfeit your rights for a refund of the rental price, unless the terms of
this contract have been breached. Complaints received at the end of the stay
will not be taken into consideration and no refunds will be given.
Please
note that the property is not an official tourist structure, such as an hotel,
residences, etc. but a private dwelling. Being such, there is no standard
or categories that are internationally recognised, indeed it reflects the
architecture and furnishings, the local traditions and the personal taste
of the owner. This is precisely the kind of holiday that we offer: the chance
to partake in the culture of the area chosen, living for a few weeks in the
same surroundings as an inhabitant would. We cannot however exclude the possibility
that these differences can sometimes result in minor inconveniences - due
to the special nature of its architecture and of traditions in the area -
but which cannot be accepted as complaints.
Portuguese Touristic Licences have been granted.
amended Aug 21st 2008
amended Dec 23rd 2009